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Etiquette of Professional Communication
What is meant by Communication?
• Communication is a process of sending or exchanging
information from one person to another
• Communication is perceptual but information is factual
• Communication is tailored and patterned but information is
specific
• Communication is interpersonal but information is
impersonal
• Communication is either one way or two ways
• One way communication is when you receive a late feedback
• Two way communication is where interaction and reaction
take place and immediate feedback
• To communicate effectively, you will find, it is not your
aptitude, but it is your attitude, which determines your
altitude
• For successful positive communication, use more than one
mean of communication to influence more than one human
sense
• Expressive communication is more effective than impressive
communication
Three Rules in Communication
• Rule One: any thing will and can convey a message
• Rule Two: Personality of the sender and receiver that
determines what message means
• Rule Three: Prevailing culture conveys itself
Process of Communication
• Receiver passes a message
• While passing it, it is encoded
• This message is passed through a medium
• Where it is decoded
• The receiver, then turns to be a sender
• The same cycle again takes place
Setting an Objective for Successful Communication
Your objective has to be SMART
S-Simple and Serious
M-Measurable
A-Achievable
R-Realistic
T-Time Action Plan
Communication takes different Forms
• Communicate Verbal
• Communicate Non-Verbal/Body Language
• Communicate in Writing
• Communicate in Signs
What if Communication is Positive?
• Less stress
• More achievements
• Better networking
• Time and cost are cut to the minimum
• Turn to be creative
• Better job opportunities
• More experience
• Problem solver
• Self acceptance
• People acceptance
• Healthy work and domestic environment
• Dynamic personality
What if Communication is Negative
• More stress
• Less achievements
• Over cost and time
• Less networking
• Bureaucratic
• Less job opportunities
• Frustration
• Devaluating to yourself and others
• Static personality
How to Communicate Effectively
• Set your objective
• Split it to goals
• Avoid making it a wish
• Measure your abilities and surrounded capabilities
• Be ready with contingency plans
• Chose right people to cooperate with you
• Know your time robbers
• Avoid procrastination
• Work with parallel objectives to feel achievements
• Never to say, it is not my day, but say, it is my learning
day
• Measure your winning status by the minimum human loss
• Be always ready with solutions and alternatives
• Measure reasons of success not motives of failure for self
enhancement
• Do not forget the risk factors
• Avoid jumping into conclusions
• Avoid stereo typing
• Avoid building on assumptions and expectations
• Speak concrete not abstract
• Phrase and rephrase to clarify
• Be an active listener
• Listen and do not just hear
• Double check your understanding
• Do not assume that your message is delivered
• Use the same language of receiver
• Mind age, gender and culture of your receiver
• Avoid cut off, cut prit
• Be open to opponents
• Do not outshine your master
• Be a broad minded not narrow minded
• Respect others opinions
• Mind value, attitudes and principles of others
• Do not build on convention of meaning
• Avoid inner self interpretation
• Wait or ask for a feedback
• Do not communicate and build on manipulation
• Do not be an offensive or aggressive communicator
• Avoid also being a submissive or passive communicator
• Be an assertive one
• Speak in confidence to be persuasive, positive, powerful
and precise
• Avoid silent conversation
• Communicate without giving a bad mouthing about others
• Communicate without blaming nor comparing
• Communicate without demonstrating authority of position or
money
Function positive body language, facial gesture and keep an
open posture, to be an easy person to send and receive
effective message.
Ghada Salah Gomaa
Business Etiquette & Protocol Consultant
Middle East |
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